“I am suggesting that reciprocal learning may be more possible if it is not tied to a notion of service.” – Cruz, “A Challenge to the Notion of Service”

Cruz, in her quote from the article she wrote, provides a valid point about people’s perspective of service.  A definition provided defines service “to process” which is very well understood from the quote.  Placed towards the end of the article, Cruz appears to be summarizing the major points, specifically that people can not learn from service learning if they incorporate the literal definition of the word and process the people they interact with  in the same way they’d process the orders in a restaurant.